Delivery and Returns

If you have any discomfort with ARTNOVA CREATIVE, you can return the service you have received.
You can request a refund within 15 days from the date you purchased the service.
Your service refund requests will be accepted unconditionally.
For this, it is enough to fill out the Service Return Form.

Return Conditions
According to the laws numbered 4077 and 4822 on consumer protection, defective goods and services are defined and return conditions are determined.
In order to request a return, the resalability of the product and service must not be damaged.
In this respect;
1- Domain name sale or transfer: Domain names that have been allocated or transferred on behalf of any person, institution or product cannot be returned as they cannot be resold within the periods during which they are received from the international center and registered.
2- Content Placement Service: It is not possible to return the service provided after the preparation and uploading of the content and images specific to the relevant Website, as it cannot be resold.
3- SSL: It is not possible to return the security certificate created internationally for the relevant website as it cannot be resold.
4- Automatic SEO Content: It is not possible to return the automatic SEO content created specifically for the relevant Website, as it cannot be resold to a different Website.
5- Promotional Writing Packages: It is not possible to return the promotional articles created specifically for the relevant Website and these promotional articles cannot be resold to a different Website after they are published on the specified Sites.
6- Service return request must be made within 15 days.
7- Service refund request must be made in writing (by filling out the form) as stated above.
8- In order to request a refund, the payment for the service must have been made.
For payments made by credit card, the credit card commission received by the bank will be deducted from the refund amount.
9- After you request a refund, you will be informed about your invoice by e-mail.
You are required to issue and send a return invoice for the product/service to be returned.
In cases where it is not possible to issue an invoice, the invoice you have received must be sent back.
If the invoice has not yet been mailed to you, you do not need to take any action.
In cases where the return invoice is not received by us, the VAT amount of the invoice will be deducted from the refund amount.
10- Shipping, postage, etc.
transportation costs and the cost incurred for the refund are deducted from the refund amount